2-Year Limited Manufacturer Warranty
Effective Date: January 1, 2026
At Camp Auto Parts, we don’t just build rooftop tents; we build trust. As an ISO 9001 Certified Rooftop Tent Manufacturer, we rigorously test every batch for wind resistance, waterproofing, and load capacity.
Because we control the entire production chain—from aluminum extrusion to fabric sewing—we confidently offer a comprehensive 2-Year Limited Manufacturer Warranty to our wholesale and OEM partners globally.
1. Warranty Coverage Scope
This warranty applies to the original B2B purchaser (Importer/Distributor) and covers defects in materials and workmanship under normal use.
✅ What We Cover (The “Peace of Mind” List)
Structural Components:
Aluminum Shells & Frames: Cracks or welding failures in the aluminum hard shell or base platform.
Telescopic Ladders: Locking mechanism failures or structural breakage.
Fabric & Weatherproofing:
Seam Sealing: Failure of factory PU tape causing water leaks.
Canvas Integrity: Delamination of the waterproof coating (PU3000mm+ standard).
Moving Hardware:
Gas Struts (Pistons): Loss of pressure preventing the tent from opening/closing.
Latches & Hinges: Breakage of stainless steel locking mechanisms.
❌ What We Do Not Cover (Exclusions)
User Error: Damage from improper mounting, driving into garages, exceeding roof load limits, or hard off-road impact damage.
Environmental Wear: Normal UV fading of fabric over time (unavoidable with outdoor gear), mold caused by storing wet, or Acts of God (tornadoes, hail, hurricanes).
Modifications: Drilling holes or modifying the frame without Camp Auto Parts’ written approval.
2. Efficient Claims Process (Designed for Importers)
We know that Reverse Logistics (shipping a tent back to China) is financially impossible for B2B trade. Our warranty process is built for speed and cost-efficiency.
Step 1: Digital Assessment
Email info@campautoparts.com with:
Batch Number: Found on the tag inside the tent.
Photos/Video: High-resolution evidence of the defect.
Description: Brief explanation of the failure.
Step 2: Rapid Resolution (48-Hour Guarantee)
Our engineering team will review your claim within 2 business days.
Option A: Spare Parts Air-Drop: For fixable issues (e.g., a broken strut, latch, or ladder), we ship replacement parts via DHL/FedEx at our expense.
Option B: Credit or Replacement: For critical structural failures where the unit is unusable, we will issue a full credit for the unit’s value on your next container order or ship a replacement unit.
💡 Pro Tip for OEM Partners:
To ensure your customers never wait, we offer a customizable “Service Spare Kit” (Struts, Buckles, Patches) included with every FCL (Full Container Load) order.
3. Frequently Asked Questions (FAQ)
(Note: These answers are binding policy statements)
Q: Does Camp Auto Parts offer a warranty for private label (OEM) orders?
A: Yes. All private label/OEM orders are covered by the same standard 2-Year Manufacturer Warranty. We support your brand behind the scenes, ensuring your reputation is protected.
Q: How do I handle warranty claims for my local customers?
A: As the distributor, you handle the direct customer service. Camp Auto Parts supports you by providing the necessary parts, technical diagrams, or credits so you can resolve your customer’s issue instantly.
Q: Is the warranty transferable?
A: Our Manufacturer Warranty is valid between Camp Auto Parts and the Direct Importer. We do not offer direct warranty support to the end-consumer (your retail customer) to protect your dealer relationship and pricing confidentiality.